Shipping & Delivery Policy
At Sprinkle Street Bakes, every order is freshly baked and handled with care so your treats arrive beautifully for your celebration.
🏡 Pickup (All Products)
Pickup is available from Deanside, Victoria at your scheduled time.
Please ensure:
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You arrive at the confirmed pickup time
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Products are kept cool and transported on a secure, flat surface
Once collected, product care becomes the responsibility of the customer.
🚗 Local Delivery (Selected Areas)
Local delivery is available for an additional fee.
Pricing depends on distance and will be confirmed upon booking.
Local delivery is available for:
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Custom Cakes
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Cupcakes
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Sugar cookies
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Brownies & treat boxes
Someone must be available to receive delivery — items cannot be left unattended due to weather and food safety concerns.
📬 Shipping (Limited Treats Only)
Shipping is only available within Australia for:
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Sugar cookies
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Cookies with no wet toppings (e.g., buttercream, fresh fruit, etc.)
We do not ship:
❌ Cakes
❌ Cupcakes
❌ Products requiring refrigeration
❌ Fragile items that are easily damaged in transit
Cookies are individually sealed and securely packaged for protection.
Postal delays may occur — once with the courier, this is beyond our control.
🕒 Lead Times
All orders are custom made.
We recommend booking 2–3 weeks in advance for shipped items and busy event dates.
⚠️ Damages / Transit Issues
While we pack shipped items with great care, we cannot accept responsibility for:
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Rough handling by courier services
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Weather-related melting or spoilage
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Delays in transit
We will always assist where possible 💕
🛑 Order Changes & Cancellations
Changes to pickup or delivery must be made at least 72 hours prior.
Custom orders become non-refundable once production has begun.
If you have any questions:
📩 DM @SprinkleStreetBakes on Instagram or Facebook or call 0435 447 317
📍 Deanside, VIC

